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Ban & Appeal Policy

Effective 2026-08-14 · ban-appeal-policy

Ban & Appeal Policy

This Ban & Appeal Policy explains how Normal Survival, NormalSMP, World Venture Projects handles bans and how you may request a review. It supplements our Terms of Service, Acceptable Use Policy, Security & Abuse Policy, and Child Safety Policy.

Effective date: 2026-08-14 · Legal bundle c3e9f1a2-8b47-4d15-9c6e-0a2f7d4b8e91 (v1.3.6)

Enforcement

We may warn, mute, kick, temporarily ban, or permanently ban accounts for violations of server rules or our legal policies. Ban and forfeiture rules in the Terms of Service still apply, including loss of digital benefits where permitted by law.

We may act on related accounts, shared IPs, devices, payment methods, Discord IDs, or other signals reasonably linked to evasion or the same player.

How to appeal

Appeals are handled only through Discord:

https://discord.gg/gh8jbGyE8n

Open a staff ticket / appeal channel and include:

  1. Your Minecraft username(s) and UUID if known
  2. Approximate ban date and reason shown (if any)
  3. A short explanation of why you believe the ban should be changed
  4. Any evidence you want reviewed (screenshots, timestamps, Discord message links)

Do not create alternate accounts to play while an appeal is pending. Evading a ban is a separate violation and may close your appeal.

Email alone is not the appeal path unless we expressly ask you to follow up by email.

Timelines

  • We aim to acknowledge complete appeals within a few business days when staff capacity allows.
  • Complex cases (multi-account, payment disputes, security) may take longer.
  • Silence does not mean approval. Do not spam tickets or staff DMs.

We may close appeals that are incomplete, abusive, repetitive, or filed by someone who cannot prove they own the banned account.

What will not be reheard (or is almost never overturned)

The following categories are non-appealable or extremely unlikely to be reversed except for clear staff error with proof:

  • Cheating / unfair client software enforced under our policies or Client Software Review List (including related alt bans)
  • Chargeback or payment abuse under the Chargeback Policy / Store Terms
  • Child safety violations (CSAM, grooming, sexual content involving minors) under the Child Safety Policy
  • Ban evasion and related-account bans created to dodge an active punishment
  • Doxing, credible real-world threats, DDoS, or credential theft under the Security & Abuse Policy
  • Appeals that only say “unban me” with no facts, or that insult staff instead of addressing the ban reason

We may still confirm the ban category so you understand why it will not be reopened.

What we may reconsider

We may reduce, shorten, or lift a ban when evidence shows, for example:

  • Wrong player / mistaken identity
  • Incomplete context that materially changes the finding
  • Punishment clearly inconsistent with posted rules for that offense
  • Successful completion of conditions we set in writing (rare)

Appeals are discretionary. Winning an appeal is not a right to play; restored access may include conditions, probation, or loss of some benefits.

If we ban related accounts:

  • You must disclose known alts in your appeal if asked
  • Hiding alts may result in a permanent network ban
  • Unbanning one account does not automatically restore every linked account

Contact

Appeals: https://discord.gg/gh8jbGyE8n
Support: [email protected] · Abuse: [email protected] · Legal: [email protected]